Process file AKO-SVC-ELG-2026-08 · offered to BPO service providers
Business Enquiry
& Lead Generation
Support
The front office for all five Akontec service verticals — answering every enquiry that arrives, building the pipeline that does not, and putting qualified meetings in front of Akontec's consultants.
The proposal
Four things to read,
in this order
Akontec owns the services, the pricing, the scoping and the commercial risk. The partner owns the floor, the people and the supervision. Everything below sets out where that line falls.
The project
What Category 03 sells, who buys each of the five services, why the front office is being placed with a partner, and the shape of the engagement.
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02Scope of work
Three streams and their workstreams, the published acceptance bar for an opportunity, and the limits of the mandate.
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03Commercials
Seat rates by band, the scorecard, the fee per accepted opportunity, the share of closed business, and a calculator you can run against your own floor.
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04Partnering
Role bands, coverage windows, the certification programme, service levels, eligibility and the thirty-five day mobilisation calendar.
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Why it is worth a floor
Three things ordinary lead generation does not have
Two-thirds of the billing is fixed
The partner is paid for a staffed, certified seat before a single opportunity is counted. Performance risk sits with the partner; demand risk stays with Akontec. Nobody is gambling a floor on a commission.
An opportunity is worth defending
A consulting or ERP engagement is a six-figure contract, so the desk earns a fee for every opportunity accepted and a share of what Akontec actually closes from it. Quality pays twice; volume for its own sake pays nothing.
Five services, five buyers
A marketing head, an HR head, a COO, a CTO and a managing director do not respond to the same conversation. Agents certify per line, which makes this consultative work rather than a script read from a list.
Questions
Asked before signing
Do our agents need to understand the services?
Yes, and Akontec teaches them. A two-day core module plus a line module for each of two service lines, then a live qualifying conversation assessed by Akontec before a seat takes a call. Two of your own people are certified as internal trainers during the first batch, at Akontec's cost.
Can we take only some of the service lines?
Yes — allocation is against lines, not the whole category. First-time partners take two lines and up to fifteen seats; the balance follows one full scorecard month at or above the eighty-point band.
What if Akontec rejects the opportunities we raise?
Rejection must come within two working days, against a named test, in writing. A rejection not issued inside that window is deemed accepted, and you may dispute any rejection within three working days with the record attached.
Does the desk ever quote a price?
Never. No price, no estimate, no scope, no timeline and no professional advice. The desk describes what a service covers from approved material and books the discovery call. Everything commercial sits with Akontec's consultants.
What does it cost us to start?
A one-time induction fee of ₹1,75,000 and your own recruitment and payroll through mobilisation. No security deposit, no retention against invoices, and no charge for the dialler, the CRM or the data.
Seats are allotted against signed agreements,
in the order they are received.
Rates and allocations hold for forty-five days from the date of issue.